Policy

Class policies

Clear rules for scheduling, payment, and class time.

The goal of these policies is simple: make expectations clear before lessons begin and avoid confusion about cancellations, payment, unused time, and recordings.

This page summarizes class-specific policies. Shopify’s store-wide refund, privacy, terms, and contact policies are linked separately below.

Pay-As-You-Go & General Policy

These rules apply to Pay-As-You-Go lessons and general class arrangements unless a program states otherwise.

The scheduled class time is charged if you cancel with fewer than five hours’ notice.
Schedule changes sent by email or text are confirmed only after you receive a response.
Pay-As-You-Go class payments are non-refundable.
Recording a class is not permitted.

See the Pay-As-You-Go program

MyTeacher Policy

These rules apply to MyTeacher prepaid lesson time.

Payment is made in full before the program begins. If the requested arrangement cannot be made within two weeks, you receive a full refund.
After the first four hours of lesson time have been used, the assigned consultant cannot be changed.
The scheduled class time is charged if you cancel with fewer than five hours’ notice.
Schedule changes sent by email or text are confirmed only after you receive a response.
Unused lesson time expires at the end of the plan’s active period.
Recording is prohibited and may result in termination of the program without a refund.

See MyTeacher Time