Refund policy

Refunds or Returns are not typically applicable in the business of selling time as we do.  We adhere to the clear and reasonable policy outlined at iLearn.tw/policy. Below are the key points of interest:

• A cancellation fee will apply if you do not provide at least five (5) hours' notice.
• Email and text messages require a response to be considered valid.
• Full payment is required upfront. If, after two weeks, we cannot arrange what you are seeking, we will refund the remaining amount (minus any transfer fees or time spent).
• After the first four (4) hours of consultation, your consultant cannot be changed.
• Unused time will expire if not used within the timeframe specified in your MyTeacher Online Time package.
• Recording without consent is strictly prohibited and may result in termination without a refund.